Frequently asked questions

Working with MONEO

MONEO can be purchased from Moneo Latvia office or from our partners, who will also help you to set up the system according with your company’s processes.


MONEO partners:

Accounts and Systems, SIA
Andris Miglāns
+371 2911 0002
www.accs.lv

Tera, SIA
Kaspars Bartušs – Bartuzāns
+371 2948 8954
www.tera.lv

ERP solutions
Marina Dreimane
+371 29101995
www.erp-solutions.lv

We want all our customers to get the best of what we have created. Therefore, MONEO versions are always available for everyone and are free of charge. MONEO updates automatically to the latest version when you start up your system and it takes less than a minute of your time.

Customer support is provided by the MONEO office and our partners. MONEO technical support line:

+371 6290 1166 on weekdays from 9:00 to 17:00
or write to: help@moneo.lv
You can read MONEO’s user manuals here.

Based on our experience you can start working with MONEO just in one day, if you will be able to enter the necessary initial information. Additional time is required to transfer data from old systems or to adapt to more complex processes.

Yes. All the static data from the old system (contacts, banks, payment terms, articles, and similar information) that can be structured can be simply imported to MONEO. It is possible to transfer all historical data from some systems, depending on the openness and structure of the data you have there.
Sazinies ar MONEO, jo mums jau ir gatavas sagataves datu pārnešanai no dažām sistēmām.

Technology

Yes. All the static data from the old system (contacts, banks, payment terms, articles, and similar information) that can be structured can be simply imported to MONEO. It is possible to transfer all historical data from some systems, depending on the openness and structure of the data you have there.

Contact MONEO because we already have ready-made packages for transferring data from some systems.

Sazinies ar MONEO, jo mums jau ir gatavas sagataves datu pārnešanai no dažām sistēmām.

MONEO users can work with both Windows and Macs.
MONEO server works on both Windows, Mac and Linux operating systems.

Operating system:
Mac OS 10.7 or later
Windows XP or later

Processor:
the minimum depends on the requirements of the OS to be used,
Recommended: Dual core, 1.8 GHz, PassMark> = 2000 or better.

Memory:
the minimum depends on the requirements of the OS to be used,
At least 1 Gb of free memory is recommended for MONEO work.

Disk space:
The hard disk space is more dependent on the operating system, a minimum of 1.5 Gb of free space, recommended > 10 Gb

Internet connection:
10 users at least 10mbit, regardless of the amount of data.
Packet loss ratio – we’d like it to be 0, but it never happens, so we’ve tested that MONEO also works with a 5-8% loss.

MONEO server and your data are always in a safe place – in the cloud. This means that you do not have to worry about server maintenance, backup, power failure, and many other technical things! Simply connect to the MONEO server from anywhere.

However, if you want to take care of your data on your own, inhouse server, this option is also provided in the MONEO Standart and MONEO Pro packages. Contact us for more information.

Tomēr, ja Tu vēlēsies pats rūpēties par saviem datiem uz sava servera – arī tāda iespēja ir paredzēta, MONEO Stabdart un MONEO Pro pakās. Papildinformāciju jautā MONEO.

MONEO data is stored in the cloud, so it is always secure and back-ups are generated automatically – you do not have to worry! We provide back-up according to the 3-2-1 back-up strategy principles, which means that at least 3 data copies are kept.

Functions

Yes, you can! MONEO provides various customization options that you can use without programming, we are also working on creating new features. Contact us if you want to cooperate!

Yes, you can! MONEO Standart and MONEO Plus packs include the ability to work with multiple companies’ data on a single server and within a single license. We also have a special offer for accounting bureaus – you can arrange bookkeeping for unlimited number of companies and allow your customers to connect to MONEO data.

Read more about it here – MONEO for accounting bureau.

MONEO is an open software – it’s easy to connect and integrate it with your existing POS software!